Return & Refund Policy

Last updated: January 1, 2025

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition you received it
• Item must be in its original packaging with all tags attached
• All accessories, manuals, and included items must be returned
• Return request must be submitted within 30 days of delivery
• Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards and promotional items
• Items marked as "Final Sale" or "Non-Returnable"
• Items that have been personalized or customized
• Items damaged due to misuse, negligence, or normal wear and tear
• Opened or used earbuds (hygiene reasons) unless defective

3. How to Initiate a Return

To start a return, follow these steps:

• Contact our support team at returns@Jalddeals.pk with your order ID
• Our team will review your request within 24-48 hours
• If approved, you will receive a Return Merchandise Authorization (RMA) number
• Pack the item securely and include the RMA number on the package
• Ship the item to the address provided in the RMA confirmation

4. Refund Process

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund within 3-5 business days
• If approved, the refund will be processed to your original payment method
• JazzCash refunds are typically processed within 3-5 business days
• EasyPaisa refunds are typically processed within 5-7 business days
• You will receive an email confirmation once the refund is processed

5. Partial Refunds

Partial refunds may be granted in the following situations:

• Item returned after 30 days but within 45 days of delivery
• Item is opened or missing original packaging
• Item shows signs of use but is not damaged
• Accessories or components are missing from the return

6. Exchanges

We accept exchanges for the same product in a different color or size, subject to availability. To request an exchange:

• Follow the same return process above
• Specify the desired replacement item in your return request
• Exchanges are processed within 5-7 business days after receiving the returned item
• If the replacement item costs more, you will be charged the difference

7. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 7 days of delivery with photos of the damage
• We will arrange a free return pickup
• A full refund or replacement will be provided at no additional cost
• Shipping costs for defective returns are covered by Jalddeals

8. Return Shipping Costs

• Defective/damaged items: Jalddeals covers return shipping
• Change of mind: Customer is responsible for return shipping costs
• Returns within Pakistan: Estimated Rs 200-500 depending on location
• We recommend using a trackable shipping service for your return

9. Warranty Claims

All Jalddeals products come with a 1-year limited manufacturer warranty. For warranty claims:

• Product must have a manufacturing defect (not user damage)
• Warranty claim must be submitted within the warranty period
• Proof of purchase is required
• Contact warranty@Jalddeals.pk to initiate a claim

10. Contact

For any return or refund questions, please contact us at returns@Jalddeals.pk.